Read the following terms and conditions carefully before making a reservation, they contain important information about your rights and obligations.

The “ACCESSIBLE HIRE CAR S.L.” acts as an agent when providing transport reservation services through this website.

  • Business Name: ACCESSIBLE HIRE CAR S.L.
  • VAT Number: B54933205
  • Address: Calle Colombia 40, 03530 La Nucia, Alicante, Spain.
  • Email:
  • Phone: +34 670 36 88 49
  • Website:

When you formalize your reservation, you confirm that you have read, understand and accept these conditions, also confirm that you have the necessary legal capacity and authority to accept these general conditions in your own name and / or on behalf of your companions. Therefore, you will be responsible for making the timely payments, you must notify us of any changes or cancellations, and you must, upon receiving the reservation confirmation inform the other travelers.

Any communication regarding the service you have contracted must be done by email.
Phone: +34 670 36 88 49

If you do not understand any of the conditions stated in the document, contact our customer service and we will clarify you before signing this contract.


We accept MasterCard, Visa Credit Cards, Visa and Delta debit cards, Visa / Electron and PayPal. The charge will be made in euros.
In our website you can see detailed prices per service, calculated according to the vehicle, the destination and the date you choose. We can change the price of the services at any time and your request for service, even after being processed and paid is subject to validation until the confirmation of the reservation is sent to you.

Return policies and changes


Any changes that affect the provision of the service must be communicated through In order for the change to be considered accepted, it must be answered and confirmed to the customer via email with the different modifications. If the change is less than 24 hours before the provision of the service, they should contact by telephone and ask for availability. No refund will be made for changes made with less than 24 hours.


Any cancellation of the contract must be made in writing by email or through the cancellation form of transfer services. Partial cancellation, only one service, or total cancellation of services is possible.
If we receive your request for cancellation more than 24 hours in advance with respect to the agreed pick-up time for the service, we will refund the full amount corresponding to this transfer. No amount will be refunded in case the cancellation occurs less than 24 hours in advance with respect to the agreed time for the transfer service that you wish to cancel.


If for logistical reasons, we are obliged to cancel the service, we will notify you as soon as possible by refunding the full amount. In any case, we will make the necessary efforts to find viable alternatives.
With regard to the preferences of chosen vehicle, we will always respect your decision or replace it with a higher capacity or range depending on availability.


In the case of non-compliance by us, we will be responsible for any damages or losses that are a consequence of our non-compliance and at most we will pay the total amount paid by you. Therefore, we will not be responsible for damages that are not directly attributable to us, nor those due to force majeure, accident, or those arising from administrative or legal requirements. Likewise, we are not responsible for incidents that occur during the provision of the service, namely illness, personal injury or death, unless they are a direct consequence of our negligence.


We cannot be held responsible in the event that the performance of our obligations or those of the transport operator is prevented or affected directly or indirectly by or as a result of a force majeure event or any circumstance beyond our control including, among others, extreme weather events, natural disasters, terrorism, third-party accidents along the route of the transfer, police checks, extraordinary traffic congestion or strikes.



The internet user accessing the remains anonymous throughout his search through all information on the Website.

ACCESSIBLE HIRE CAR S.L only collects personal information, such as name, email address, travel time and date, flight number or mobile phone number when you make a booking in our system. The data we collect is necessary to be able to offer the transfer service and is stored in our database.

You may at any time exercise the rights of access, opposition, rectification or cancellation recognized in the Regulation (EU) 2016/679 of the European Parliament and the Council of the 27th of April of 2016, relating to the protection of people in regards to the processing of personal data and its free circulation.

If you believe that the information held by us is in any way incorrect or incomplete, or you want us to delete your personal data, you should send a request by email to We will comply with any request in accordance with current legislation (GDPR).

More info at data protection policy.


More info at cookies policy.


These General Conditions will be governed by current Spanish legislation. For any claim, the company and the client, expressly waiving any other jurisdiction, submit to the courts and tribunals of the city of Alicante.